Privacy Policy

Last Updated: October 7, 2025

Introduction

clickware (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://clickware.io and use our phishing simulation and security awareness training services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

Name and contact information (email address, phone number)
Company name and job title
Account credentials (username and encrypted password)
Billing and payment information
Training progress and performance data
Communications with our support team

Usage Data

We automatically collect certain information when you use our services:

IP address and device information
Browser type and operating system
Pages visited and time spent on our platform
Training module completion rates
Phishing simulation interaction data
Click-through rates and response times

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

Maintain your session and preferences
Analyze usage patterns and improve our services
Provide personalized training recommendations
Track marketing campaign effectiveness

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

How We Use Your Information

We use the collected information to:

Provide and maintain our security awareness training services
Create and manage user accounts
Deliver phishing simulations and training modules
Generate performance reports and analytics
Process payments and maintain billing records
Send service updates, security alerts, and training reminders
Improve our platform and develop new features
Comply with legal obligations and prevent fraud
Respond to support requests and customer inquiries

Data Security

We implement industry-standard security measures to protect your information:

Encryption of data in transit (SSL/TLS) and at rest
Regular security audits and vulnerability assessments
Access controls and authentication requirements
Secure data storage with backup and recovery procedures
Employee training on data protection practices

Despite our efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers

Third-party vendors who assist us in operating our platform, processing payments, hosting services, and analytics.

Business Transfers

If we’re involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Legal Requirements

When required by law, court order, or to protect our rights, property, or safety.

With Your Consent

We may share information with your explicit permission for specific purposes.

Your Rights and Choices

Depending on your location, you may have the following rights:

Access — Request a copy of the personal information we hold about you
Correction — Request correction of inaccurate or incomplete information
Deletion — Request deletion of your personal information
Objection — Object to processing of your personal information
Portability — Request transfer of your data to another service
Withdraw Consent — Withdraw consent for data processing at any time

To exercise these rights, contact us at privacy@clickware.io.

Data Retention

We retain your personal information for as long as necessary to:

Provide our services and fulfill contractual obligations
Comply with legal, tax, and accounting requirements
Resolve disputes and enforce our agreements

Training data and performance metrics are typically retained for the duration of your account plus 3 years for analytical and compliance purposes.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Posting the updated policy on our website
Updating the “Last Updated” date
Sending email notifications for material changes

Your continued use of our services after changes constitute acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices:

clickware
Email: info@clickware.io
Phone: +212 5 36 60 61 50
Website: https://clickware.io

For data protection inquiries, please include “Privacy Request” in your subject line and provide sufficient detail for us to address your concern.